FREQUENTLY ASKED QUESTIONS

WHICH PAYMENT METHODS DO YOU ACCEPT?

When you place your order, you will be given the option to pay by debit or credit card, alternativelyyou can use PayPal.

WHAT IS YOUR RETURN POLICY?

You have 14 days from purchase to return a faulty item or an unused item you have changed your mind about. We do not refund the shipping costs. For full details of our Returns Policy, please read the section when you place your order.

DO YOU OFFER GIFT CARDS?

We currently do not offer gift cards but it is something we are looking into. However, if you wish to gift an item, please contact us via email to discuss your options.

HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?

Once we receive your order we try to send it out the next working day. We use Royal Mail 2nd class post. So its best to expect 3-5 days delivery.

WHERE DO YOU POST TO?

At the moment we only post to mainland UK.

CAN I USE YOUR SOAP ON OTHER ANIMALS

Our research on this product only extends to dogs.  We have been told that you can use it on horses - its great for manes, but we would only recommend our sensitive skin bar as it has no essential oils in it. We have also had one person tell us you can use it on ferrets! But we do not recommend to use them on cats, pregnant bitches or puppies under 16 weeks.

WHICH PAYMENT METHODS DO YOU ACCEPT?

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